Shipping Policy
At Aveleris, we are proud to offer FREE shipping on all orders!
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit.
During peak seasons or holidays, processing times may extend up to 7 business days. We appreciate your patience during these busy periods.
Estimated Shipping Times
Once your order has been dispatched, shipping times may vary depending on your location. Tracking number and updates will be provided via email. Below are estimated delivery windows based on country:
🇺🇸 United States: 5–10 business days
🇨🇦 Canada: 6–12 business days
🇬🇧 United Kingdom: 7–14 business days
🇦🇺 Australia: 7–14 business days
🇳🇿 New Zealand: 7–14 business days
🌍 International: 10–20 business days
Please note: Customs delays, weather, or carrier disruptions may extend these timeframes and are outside our control.
*Please Note: International orders may be subject to import duties, taxes, and customs clearance fees levied by your destination country. These additional charges are the sole responsibility of the recipient; Aveleris has no control over these charges and cannot predict what they may be.
Tracking Number
Once you place an order, you will instantly receive an order confirmation email. Once your order has been processed, you will receive shipping updates and a tracking number via email. You will be updated at every step of the delivery process — we've got you covered!
Subscription Order Shipping
Subscription orders follow the same processing and shipping timeframes as one-time purchases. Free shipping applies to all subscription orders regardless of frequency or bundle size. You will receive a shipping confirmation and tracking number for each subscription renewal just as you would for a first-time order.
If your delivery address changes, please update your shipping details in your account at aveleris.com or contact us at store@aveleris.com before your next billing date to ensure your order is sent to the correct address.
Accurate Shipping Information & Order Changes
Customers are responsible for ensuring all shipping details are accurate and complete at checkout. Incorrect or incomplete addresses may delay processing or lead to order cancellation.
If our system detects a potential issue with your address, we will email you within 3 business days to verify. If we do not receive a response within that time, your order may be cancelled and refunded.
Need to make a change? Please contact us at store@aveleris.com within 24 hours of placing your order. While we will do our best to accommodate your request, changes cannot be guaranteed after this timeframe.
Delayed Delivery
We understand timely delivery matters. While we strive to get your order out promptly, delays may occur due to:
- Shipping carrier disruptions
- Extreme weather or natural events
- Customs processing
- Payment or inventory issues
Rest assured, we will notify you if any issue arises and assist you as best we can. However, Aveleris is not liable for delivery delays caused by third-party factors outside our control.
Lost or Stolen Packages
Once an order is shipped, responsibility is transferred to the courier. If your package is lost or stolen, please:
- Contact the courier to file a claim
- Email us at store@aveleris.com so we can support your case
While these situations fall outside our refund policy, we will do our best to help and may offer a replacement depending on the circumstances. In extreme cases, we may recommend filing a police report if theft is suspected.
If your tracking information shows that your package was delivered, but you cannot locate it, please follow these steps before contacting support:
* Verify the shipping address listed on your order confirmation.
* Look for a notice of attempted delivery left by the carrier.
* Check around your property, porch, or with neighbors/building management.
* Wait 24–48 hours, as carriers occasionally mark packages as "Delivered" prematurely while still in transit.
Policy Updates
Aveleris reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing from us, you acknowledge and agree to the most current version of this policy.
We encourage you to check this page periodically and contact us at store@aveleris.com with any questions or concerns.